I always discussed with the guy I was mentoring what he did good and what he could improve on. I also let him listen in to my calls, and made sure I got feedback from him. One of the regular coaches and I even gave him a pep talk, of which he responded to very enthusiastically. That was all I wanted, that he be willing to learn, both in the technical and the communication aspects.
His enthusiasm was infectious. I found another purpose in my work. I swore I'd never give up on the guy I was mentoring.
Sad to say, it was the system that gave up on him.
Part of the responsibilities of being a trainer apprentice was to mentor someone who was getting numerous dissatisfaction surveys from the callers. It took a few days before our schedules coincided, but once they matched up, I grabbed the chance to listen in to his call.
Urgh, and I thought tagging was so last year. But no, I got tagged in Facebook, where else? After giving it thought, I decided to share here what I listed down. Anyhoo, here's part of the mechanics of the tag:
Don't take too long to think about it. Thirty books (providing you've read 30 or more than 30 books) you've read that will always stick with you. List the first 30 you can recall in no more than thirty minutes.