Tuesday, November 27, 2012

Looking At the Glass Half-Full. Or Almost-Full, For That Matter

Given it was a Friday, and I already wrapped up all my deliverables for the week with the first two hours, I went along back reading the blogs I that I follow. I came across Chemistry Guy's entry, and I decided this might be good stuff to answer. This is a truncated version, but still, I thought it' would be worthwhile sharing it on my blog.

Wednesday, November 21, 2012

Thursday, November 15, 2012

Sin Series : The Sin of Envy 2

I did get a lot of nifty gadgets our operations manager was offering for agents with the most balanced scorecard. Let me digress a bit to explain some industry jargons. Operations measure an agent's performance with certain metrics, commonly called the Key Performance Index (KPI). For our line of business (LOB), agents are measured for six items; all of which drive the performance of the LOB as a whole.

As I mentioned, I realized early on that that our operations manager put a premium  on a balanced scorecard of the KPIs. I may not have the shortest AHT, or the top up-seller, or the most number of CSAT surveys, etc., but I always aimed to be in the top 3 of those six KPIs.

In other words, most of the time, I ended up getting the best gadgets that were at stake.

But still, no certificates of recognition came my way.

To say that envy was bludgeoning its sharp blade into my guts was an understatement .

Monday, November 12, 2012

Sin Series : The Sin of Envy 1 (A repost)

"Envy (also called invidiousness) is best defined as a resentful emotion that 'occurs 
when a person lacks another's (perceived) superior quality, achievement, 
or possession and either desires it or wishes that the other lacked it.'"
- from Wikipedia

A couple of months ago, I committed the sin of envy.

As I saw the certificates being handed out to some of my colleagues, I asked myself, why am I not receiving those? My stats were well above average. I'd even like to think I was among the top people on the floor. Yet, why didn't I get any of those certificates?

Monday, November 5, 2012

The Sin Series: The Sin of Sloth

"Sloth is defined as...emotional apathy,...being physically and emotionally inactive. Sloth...
can also indicate a wasting due to lack of use, concerning a person, place, thing, skill, or 
intangible ideal that would require maintenance, refinement, or support to continue to exist."
-from Wikipedia

Dear Blog,

Well, hello there. Buhay ka pa pala. Sorry naman at napabayaan na kita ng husto. I know I made a resolution at the start of the year to write more sa 'yo. Pero alam mo naman, nalugmok ako sa trabaho. Plus na-hospital pa si mother dearest. At saka kasalanan yan ng Twitter. Mas madaling makipagkulitan doon...

Ang dami kong excuses, ano?